Microsoft Dynamics NAV allows specialty retailers to streamline customer interface and back-office operations by tightly integrating the two. This integrated, easy-to-use business solution helps your people deliver exceptional customer service, lower inventory costs, improve margins, and increase revenues. Delivered through a global network of channel partners, this flexible system integrates seamlessly with Microsoft Office to speed user adoption and improve processes across an entire business.

Customer account management
• Keep transaction details for cross-selling opportunities and warranty information
• Easily collect customer information at POS
• Market to the highest margin segments
• Handle staff discounts, repeat sales, and new services sold 

Inventory control
• Reduce inventory levels with automatic ordering 

Pricing
• Centrally manage pricing
• Introduce differential pricing 

Planning and forecasting
• Create planograms for each store layout to speed restocking
• Adjust products sold according to what customers buy
• Accurately predict reordering quantities 

Customer service
• Check prices and stock instantly with hand-held scanners
• Prompt associates to offer alternatives if an item is out of stock
• Offer related products to increase the total sale

 

Implementation methodology 

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