ProStrategy delivers IT efficiency and reduces IT risk through automation and effective management of the entire IT process. This provide realtime HelpDesk and Customer Support in both desktop and Web applications where assigning a case to a support staff member is easily accomplished by a few mouse clicks. The system has been developed to meet real demands and practical problems.
NilexPlus constitutes an unbeatable combination of functionality and simplicity. NilexPlus is a best of breed and excellent value for money product. NilexPlus supports IT best practice, delivering an integrated, or stand alone, ‘ITIL compliant’ Asset Management and HelpDesk Management solution.
Help Desk
Better business performance is about service. NilexPlus HelpDesk is a complete case management system. It manages everything from case registration, distribution, handling and follow up, invoicing and statistics. With Nilex HelpDesk, the work becomes organised and more easily managed. Nilex HelpDesk is a service management system for both internal and external support personnel. The work can be handled wherever you are by means of the Nilex Customer Support Internet.
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IT Asset Management
Nilex Asset Management system is a complete program for administering, organizing and registering new assets. The system can handle thousands of assets in a single version or network version. A large amount of add-on modules makes Nilex Asset Management a system able to grow with the needs of the users. Together, Nilex Asset Management and the add-on modules makes it a unbeatable combination of functionality and simplicity.
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Service Management
Nilex Service Management is a complete incident and problem management handling system. With increasing demand for order, system and control, the tool needs to be powerful, and yet simple enough to install, administer and use. Nilex Service Management is a collection of functions put together to a standard solution that give the users access to all the tools needed to optimize productivity and efficiency.
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HelpDesk
Nilex HelpDesk is a complete case management system. It manages everything from case registration, distribution, handling and follow up, invoicing and statistics. With Nilex HelpDesk, the work becomes organised and more easily managed.
Available modules
• Web HelpDesk
• CTI
• Calender & Project simulation
• Group Function
• Activity Control
• Mail Service
• SLA
• Remote Control
• Integrator AD & NDS/eDirectory
• Web Order/Purchase
• Application register.
Nilex Surveillance
The surveillance module is completely integrated with OP5 Monitor. OP5 Monitor is a complete network surveillance system for IT-infrastructure. In all surveillance, it is important that alarms are documented with a piece of information about what has happened, when it happened, who has solved the problem, and how much time it took to solve it. The alarms receipted in OP5 Monitor automatically generate cases in NilexPlus HelpDesk.
Nilex SLA Module
Nilex SLA Module is built for support businesses that want to guarantee the best service quality or have specific commitments on how service is provided to clients. Nilex SLA Module enables setting up and working according to detailed service agreements where certain services describe what kind of commitments are included.
The service agreement also include specifications on e.g. service levels, time, equipment, price and communication. All information is presented in a simple way so that it can support the helpdesk personnel in their everyday work. Also, Nilex SLA module equips the user with broad report functionality in order to present the quality of services and support.
Nilex Calendar & Project simulation
In order to facilitate better handling of tasks and the assignment of cases Nilex has developed the module Calendar and Project simulation. The module provides the user with a calendar where one can easily check up all planned cases, activities, meetings and other assignments. Being able to preview the workload on upcoming projects and cases results in an easier job of assigning cases and a more even work distribution.
Nilex Inventory Manager
It can be hard and time-consuming to keep information about the IT-equipment in a network up to date. To facilitate an easier maintenance, Nilex has developed Inventory
manager. Nilex Inventory manager can collect complete information about computers and other components in a network. This module provides the user with a detailed view of the configuration, equipment and installed software on computers in the network.